Our Terms and Conditions

Q: How do I self-exclude from my account?

Contact our 24/7 support team at support@justcasino.com and request self-exclusion for a fixed period or permanently. We will close your account, return your withdrawable balance and take reasonable steps to prevent re-registration. Gambling Help Online is available on 1800 858 858.

These Terms and Conditions govern your use of our platform at just-casino-aud.com. By registering an account or placing a bet with us you accept every clause set out below, so please read them carefully before you play.

Accepting Our Terms

These terms form a binding agreement between you and us. They take effect the moment you register an account, log in, deposit funds or place a wager on our platform, whichever happens first. If you do not agree with any part of this document, you must not open an account or continue using our services.

We operate under licence 8048/JAZ2020-13 issued by Antillephone N.V. in Curaçao, and this agreement is governed by the laws applicable to that licence. Nothing in these terms overrides mandatory consumer protections that apply to you under Australian law.

Registration on our platform constitutes full acceptance of these terms.
Real-money play is only permitted after you have accepted this agreement.
We recommend keeping a copy of these terms for your records.

Who May Register and Play

You must be at least 18 years old, or the minimum legal gambling age in your jurisdiction if that is higher, to open an account with us. We may request documents at any time to confirm your age, and we will suspend accounts where age cannot be verified.

You may hold one account only. Multiple accounts registered to the same person, household, payment method or IP address may be closed with winnings forfeited. Residents of the United States, France, the Netherlands, Spain, Italy, Belgium, Sweden, Portugal, Greece, Russia, Ukraine, Latvia and Lithuania may not use our services.

1. One account per person; duplicate accounts breach these terms.
2. You must provide accurate, current personal details at registration.
3. Verification (KYC) is required before your first withdrawal: government-issued ID, proof of address and proof of your payment method.
4. It is your responsibility to check whether online gambling is legal in your jurisdiction.

Deposits, Withdrawals and Verification

You may deposit using PayID, Neosurf, CashtoCode, Visa, Mastercard, MiFinity, Jeton, Skrill, Bitcoin, Ethereum, Tether or Litecoin. Withdrawals are processed via Bitcoin, Ethereum, Tether, Litecoin, MiFinity or bank transfer. The minimum deposit and minimum withdrawal are both AUD 30, and withdrawals are capped at AUD 7,500 per week. Crypto withdrawals take up to 24 hours and fiat withdrawals 1 to 3 business days. We charge no fees of our own.

Verification must be completed before your first withdrawal. We may also re-verify your identity at any point, including for large or unusual transactions. An account left dormant for 12 consecutive months may be charged a reasonable administrative fee and, after a further notice period, closed in line with applicable regulations.

1. Funds must originate from an account or wallet in your own name.
2. Withdrawals are returned via the same method where technically possible.
3. We may request source-of-funds evidence for deposits above a set threshold.
4. Dormant accounts are reviewed before closure; we notify you at your registered email first.

How Our Bonuses Work

Bonuses, including our welcome offer, Friday reload bonus, weekend cashback, tournaments and prize draws, are governed by these general rules plus the specific terms published alongside each promotion. Where a specific promotion's terms differ, those terms prevail.

Bonus funds carry wagering requirements that must be completed before winnings become withdrawable. While an active bonus is running, there is a maximum permitted bet per round or spin, and certain games may be excluded from wagering contribution entirely. Playing excluded games or exceeding the bet cap can void your bonus and any winnings tied to it.

1. Bonuses expire; any unused bonus funds or progress is removed after expiry.
2. One bonus per person, household, payment method or IP address unless stated otherwise.
3. Low-risk betting patterns designed to farm wagering requirements constitute misuse.
4. Winnings derived from misused bonuses may be confiscated and the bonus reversed.
5. We may decline a bonus request where the promotion's conditions are not met.

Conduct We Do Not Permit

Our platform exists for fair entertainment, and we act firmly against conduct that undermines it. The following activities breach these terms and entitle us to suspend accounts, void bets, withhold winnings and report matters to the relevant authorities where the law requires it.

Using a VPN, proxy or any technical means to disguise your location in order to access our services from a restricted territory is a serious breach, even if play itself is otherwise unremarkable.

1. Fraud, dishonesty or providing false information at any stage.
2. Chargebacks or disputed deposits after wagering the funds.
3. Multi-accounting to claim repeated bonuses or evade limits.
4. Collusion, chip dumping or coordinated play against other users.
5. Bots, automated scripts or any non-manual play interface.
6. Exploiting software errors, malfunctions or pricing glitches.
7. Accessing the platform from a restricted country via VPN or proxy.

Playing Responsibly and Self-Exclusion

You can set deposit limits, loss limits and session reminders on your account at any time through your profile or by contacting our 24/7 support team at [email protected]. Limits take effect immediately and cannot be raised without a cooling-off period.

If gambling stops being fun, you may request self-exclusion for a fixed period or permanently. Once a self-exclusion is in place we will close your account, return any withdrawable balance and take reasonable steps to prevent you from re-registering during the exclusion. We also reserve the right to intervene where we notice patterns consistent with gambling harm. Free, confidential support is available from Gambling Help Online on 1800 858 858.

1. Deposit and loss limits can be lowered at any time.
2. Self-exclusion requests are processed within 24 hours of receipt.
3. Only you can request your own limits, and we will verify identity first.
4. We will never market to a self-excluded account.

Closing Your Account and Complaints

You may close your account at any time by contacting support. We will settle any outstanding balance before closure and confirm the outcome in writing. We may also close an account ourselves where these terms are breached, where verification fails, or where we are legally required to do so.

If you have a complaint, contact our support team first and we will try to resolve it on the spot. Unresolved complaints can be escalated to management, and we will provide a final response with reasons. As a last resort you may raise the matter with the Curaçao licensing authority, Antillephone N.V., or through the courts of the applicable jurisdiction under the law governing this agreement.

1. Complaints are acknowledged within 24 hours of receipt.
2. We aim to provide a substantive response within a reasonable timeframe.
3. Nothing in these terms limits statutory rights you hold as a consumer.

When We Update These Terms

We may amend these terms from time to time to reflect changes in law, licensing conditions, payment processing or our services. The current version is always the one published on this page, with its effective date shown at the top of the document.

Material changes are announced by email to your registered address or by a notice on our platform before they take effect. Continuing to use our services after the effective date means you accept the updated terms. If you disagree with a change, you may close your account before that date without penalty.

1. The published version on this page is the authoritative text.
2. Material changes are notified before taking effect.
3. Continued play after the effective date constitutes acceptance.

Frequently asked questions

How old do I have to be to play at Just Casino?

You must be at least 18 years old, or the minimum legal gambling age in your jurisdiction if that is higher. We verify age before the first withdrawal and may suspend accounts where age cannot be confirmed.

Can I hold more than one account?

No. Our terms allow one account per person. Duplicate accounts registered to the same person, household, payment method or IP address may be closed and any winnings forfeited.

Do I need to complete KYC before withdrawing?

Yes. Before your first withdrawal we require a government-issued ID, proof of address and proof of your payment method. We may re-verify your identity at any time, including for larger transactions.

How will I know if the terms change?

We notify you of material changes by email or by a notice on our platform before they take effect. Continuing to play after the effective date means you accept the updated terms.

How do I self-exclude from my account?

Contact our 24/7 support team at [email protected] and request self-exclusion for a fixed period or permanently. We will close your account, return your withdrawable balance and take reasonable steps to prevent re-registration. Gambling Help Online is available on 1800 858 858.