Responsible Gaming at Just Casino

Gambling should stay a form of entertainment you control, not the other way round. This page sets out every tool we offer at Just Casino to keep your play within limits you choose, how to spot when things are slipping, and where to find free, confidential help in Australia.

Our Commitment to Your Wellbeing

We take player wellbeing seriously at Just Casino. Every account we operate comes with tools that put you, not the game, in charge: limits you set yourself, reminders that tell you how long you've been playing, and an exclusion option available at any hour of the day without needing to explain yourself to anyone.

Our systems also flag patterns linked to risky play, such as sharp increases in deposit frequency or late-night sessions that run for hours. When our team notices these signals, we may contact you privately to check in and point you to the right tool or support service. We would rather lose a session of play than see a player lose control of it.

Warning Signs to Watch For

Problem gambling rarely announces itself. It builds quietly, and the person affected is often the last to notice. Read the list below honestly, and if two or more points ring true, we encourage you to act today rather than wait.

• You chase losses, depositing again straight after a losing session to win the money back.
• You hide or understate your play from family, friends or colleagues.
• You borrow money, use credit or skip bills to fund gambling.
• Your mood shifts sharply around gambling, including irritability or restlessness when you can't play.
• You play for longer than you planned, or ignore session reminders when they appear.
• You gamble to escape stress, loneliness or low mood rather than for entertainment.
• You've tried to cut down or stop and couldn't manage it on your own.

Tools You Can Use Today

Every tool below is free, available immediately, and found in your account settings under the Responsible Gaming tab. You can also activate any of them through our 24/7 live chat or by emailing [email protected].

• Deposit limit: caps the amount you can deposit per day, week or month; takes effect the moment you set it.
• Loss limit: stops play for the period once your net losses reach the figure you nominate.
• Wagering limit: restricts the total value of bets you can place in a set timeframe.
• Session timeout: locks you out of your account for a fixed break, from 24 hours to several weeks.
• Reality checks: an on-screen pop-up every 15, 30 or 60 minutes showing time played and net result for the session.
• Cooling-off period: a short suspension of one to seven days when you want a breather without a full exclusion.
• Self-exclusion: a longer, binding closure of your account, detailed in the next section.

Self Exclusion, Step by Step

Durations we support

We support five exclusion lengths: 24 hours, 7 days, 30 days, 6 months and permanent. You choose the length in your account settings or by contacting support, and it applies the moment you confirm it.

What happens to your account

During an exclusion your account is locked and you receive no marketing from us. Any balance remaining is paid out to your verified withdrawal method on request, and open bets are settled normally at the completion of the event, with winnings credited and then withdrawn.

A cooling-off or exclusion cannot be lifted early, including by our support team. This is deliberate: the lock exists to protect you from a moment of weakness. When a fixed-term exclusion expires, your account reopens automatically and your previous limits stay in place. For a permanent exclusion, the closure is final and we retain your details on an internal register so a new account cannot be opened with the same identity.

Keeping Under 18s Out

Our platform is strictly for players aged 18 and over. We verify age through our KYC process, which requires a government-issued ID before your first withdrawal and allows us to close any account found to belong to a minor, with all deposits refunded.

If children or teenagers can reach your devices, don't leave your account logged in and never let them watch you play. Parental control software adds a second layer of protection. Options suitable for Australian households include:

• Qustodio (qustodio.com) to filter and monitor device use per child profile.
• Net Nanny (netnanny.com) for content filtering and screen-time controls.
• The built-in Family Link (Android) and Screen Time (iOS) tools, free on every modern phone and tablet.

Free Help Across Australia

You don't have to work through this alone, and asking for help costs nothing. These Australian services are free, confidential and available around the clock:

• Gambling Help Online: 1800 858 858, gamblinghelponline.org.au, 24/7 phone and live chat counselling.
• Gambling Help Online email and peer support forums: gamblinghelponline.org.au/connect, for those who prefer writing to talking.
• Lifeline (for crisis support alongside gambling issues): 13 11 14, lifeline.org.au.
• Relationships Australia counselling, which runs gambling-specific family support: relationships.org.au.

Talk to Us Anytime

If anything on this page raises a concern about your own play, contact our responsible gaming team before your next session rather than after it. Message us via 24/7 live chat in your account or email [email protected] with the subject line "Responsible Gaming", and a trained team member will respond within one business day. We will never judge you, never pressure you to keep playing, and never make you justify why you want a limit or a break. Setting a limit takes under two minutes, and it might be the most useful two minutes you spend with us.

Frequently asked questions

Can I lower my deposit limit straight away?

Yes. Reductions to any limit take effect immediately. Increases only apply after a 24-hour cooling period, so you have time to reconsider.

Can I cancel a self-exclusion early?

No. Fixed-term exclusions run their full length, and permanent exclusions cannot be reversed at all. This protects you from decisions made in the moment.

What happens to my balance when I self-exclude?

Your remaining balance is paid out to your verified withdrawal method at your request. Open bets settle normally and any winnings are credited then withdrawn.

Does Just Casino tell anyone that I set limits?

No. Your limits, exclusions and any contact with our responsible gaming team are strictly confidential.

Is Gambling Help Online really free?

Yes, it's a free national Australian service available 24/7 on 1800 858 858 or via live chat at gamblinghelponline.org.au.