Talk to the Just Casino Team
Our care team works around the clock, every day of the year. Whether it is a stuck deposit, a bonus question or a withdrawal query, you get a real person, not a bot loop.
Every Way to Reach Us
Live chat, email and hours
Live chat is the fastest option. Open the chat window from the speech bubble at the bottom-right corner of any page on just-casino-aud.com, and a support agent joins within 30 to 60 seconds at most hours. The queue is staffed 24/7, so midnight on a Sunday is the same as Tuesday morning.
For anything that needs screenshots or documents, email us at [email protected]. We reply within 24 hours, and most tickets are answered in under 6 hours during the Australian afternoon and evening.
| Channel | Where to find it | Hours | Typical response |
|---|---|---|---|
| Live chat | Speech bubble, bottom-right of any page | 24/7 | Under 60 seconds |
| [email protected] | 24/7 ticket intake | Within 24 hours | |
| VIP manager | Assigned in your account area | 24/7 for VIP tiers | Within a few hours |
What We Can Help With
Accounts, payments and bonuses
Account and verification issues sit at the top of our ticket list. We can walk you through the KYC upload step by step: government ID, proof of address and proof of your payment method are all we ask for before your first withdrawal.
- Account access: password resets, login errors, profile updates and document uploads for KYC
- Deposits: PayID, Neosurf, cards, MiFinity and crypto transactions that have not landed yet
- Withdrawals: status checks on Bitcoin, Ethereum, Tether, Litecoin, MiFinity or bank transfer requests
- Bonuses: the 100% up to 500 AUD welcome offer, 100 free spins, Friday reload, weekend cashback and wagering questions
- Technical faults: game loading errors, frozen sessions or display problems on mobile and desktop
- Responsible gambling: deposit limits, loss limits, session reminders and self-exclusion, plus a referral to Gambling Help Online on 1800 858 858
Check These Before You Write
Quick checks that save time
Three minutes of checking often answers the question before you type it. Open the FAQ section from the site footer first; the deposit, bonus and verification articles cover most day-to-day queries.
Then look at your profile. The KYC status badge shows whether your documents are pending, approved or rejected, and the transaction history lists every deposit and withdrawal with its current state. Quote the transaction ID from that page when you contact us and your ticket skips the lookup step entirely.
- FAQ page in the site footer, covering payments, bonuses and verification
- KYC status badge in your profile under Verification
- Transaction history under your account menu, with IDs for every payment
Formal Letters and Media
Post, press and partnerships
For formal correspondence, write to our operator, Dama N.V., registered in Curaçao and licensed by Antillephone N.V. under licence 8048/JAZ2020-13. Postal enquiries reach us at the registered office address published on the licence certificate linked in our site footer; mark the envelope for the attention of the Player Support Department.
Media, affiliate and partnership enquiries should not go through the general support queue. Email the partnerships team instead and we will respond within two business days with the right contact for your proposal.
Frequently asked questions
How fast does Just Casino live chat respond?
An agent usually joins the chat within 30 to 60 seconds. Live chat is staffed 24/7, including public holidays.
Which email should I use for support?
Send your query to [email protected]. Attach screenshots or documents where relevant and include your username so we can locate your account quickly.
Do you have a support phone line?
No. We handle all contact through live chat and email, which keeps a written record of every conversation for your protection.
Can support help with responsible gambling limits?
Yes. Ask us in chat or by email to set deposit limits, loss limits or session reminders, or to activate self-exclusion. For free confidential counselling, Gambling Help Online is available on 1800 858 858.